Certificate in Front Desk Management

CoursesVenueNo.LecturesDurationLearning Activities and Teaching Methods
  103248 WeeksLectures, In-Class Exercises, Presentations and Practicals


Certificate in Front Desk Management at Britain International Academy is intended for aspirants trying to enter hospitality industry especially in the Front Desk Operations just as experienced ones to prep them into ensured experts who try to work in the regularly developing hospitality industry. It is especially helpful for every one of the individuals who anticipate meeting individuals, associating with individuals from different societies and networking as a basic piece of their profession.

It’s an extremely bustling job which frequently requires a ton of performing various tasks. It is a very active job and requires a sure pioneer who isn’t reluctant to settle on significant choices. Front desk management staff must be sufficiently talented to lead a group, bolster different divisions and guarantee that every single visitor/client/customer/ has a positive encounter.

Amongst the Hotel Management courses, the front desk management certification is presently turning into a different order because of its more extensive tasks and job in the lodging business. The cutting edge hospitality industry is contracting the experts for dealing with their front desk activities; accordingly the interest for front office the executive’s courses and experts is expanding step by step. Because of the intensity of the inn business, the people having proficient accreditation are presently favored by the businesses therefore Britain International Academy is offering this certification due to its higher demand.

Front Desk management staff is typically the primary source of contact for anybody visiting any business, organization or hotel. The job is frequently entrusted with the proficient and smooth running of the whole front desk management activity. The staff is ordinarily responsible for picking up the telephone, coordinating calls, welcoming visitors and may likewise perform regulatory work, contingent upon the association’s size and work, and the action level inside the front office.

Module No.Lesson No.Main Topics to be CoveredDuration/hours
103103.1Context of Front-Office Operations 
 103.2Front-Office and the Guests 
 103.3Front-Office Operations Technology 
 103.4Managing Forecast Data 
 103.5Revenue Management 
 103.6Distribution Channel Management 
 103.7Front-Office and Guest Cycle 
 103.8Night Audit and Report Management 
 103.9Special Front-Office Concerns 
  Total Hours48