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In the present time of advanced technology, the organizations need to move quicker to stay aware of the regularly changing needs of buyers, especially in the time of digital media where inclinations and alternatives are increasing exponentially and changing uncontrollably. This age, named the “Fourth Industrial Revolution” is described by the computerized change of the world and the unavoidable communication between people, advanced technology and physical resources.
The learning outcome weighting is approximately:
1.Understand the key service concepts
2.Understand how the ITIL guiding principles can help an organization adopt and adapt service management
3.Understand the four dimensions of service management
4.Understand the purpose and components of the ITIL service value system
5.Understand the activities of the service value chain, and how they
interconnect Know the purpose and key terms of 18 ITIL practices
6. Understand 7 ITIL practices
This is an instructor led classroom course that uses a combination of lectures, practical group discussions, group assignments and sample exam to provide the student with a foundation understanding of the essential aspects of IT Service Management and to prepare them for the ITIL Foundation examination. The course includes an hour long, formal examination. The one hour exam takes the form of a closed book, multiple choice examination comprising 40 questions. The pass score is 65% (26 out of 40). Some students may be entitled to additional time – your instructor will give more details if required.
ITIL 4 Foundation Course Outline
ITIL4 Foundation Page 3 of 3 ©SCC 2019
The target group of the ITIL Foundation Certificate in IT Service Management is:
1.Individuals at the start of their journey in Service Management
2.ITSM Managers and aspiring ITSM Managers
3.Individuals working in other parts of “IT” (digital, product, development) with interface to service delivery
4.Existing ITIL qualification holders wishing to update their knowledge. . This may include but is not limited to, IT professionals, business managers and business process owners.
While this course has no specific prerequisites, it is assumed that students will have a basic understanding of IT and IT concepts.
If you require any further information feel Explore Course to contact Us.
(+965) 22204171 / whatsapp 65701004
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- Lectures: 5
- Days: 5
- Duration: 8 hours
- Assessments: Yes
- Exam Title: ITIL Training
- No of Questions: 125
- Duration: 4 Hrs
- Availability: Currently Availble
- Test Format: Multiple Choice
Regardless of where you are in your ITIL venture, you can take your ITIL 4 accreditation to the following level by taking Britain International Academy’s ITIL 4 Managing Professional Transition Module Training.Britain International Academy Is The Best Institute For ITIL Training In Kuwait Right Now.
The ITIL® certification In Kuwait conspire gives a particular way to deal with the ITIL structure, and is included a progression of capabilities concentrated on various parts of ITIL best practice to different degrees of profundity and detail. The layered structure of the capability offers adaptability identifying with the various orders and zones of ITIL and the capacity to concentrate their examinations on key zones of intrigue. ITIL is presently developing from ITIL v3 to ITIL 4 with an unmistakable progress venture from one plan structure to the next. ITIL v3 Foundation is urged to move directly to ITIL 4 Foundation to stay up with the latest.
We likewise help to make learning ways for experts with different degrees of experience. In case you’re as of now a guaranteed ITIL V3 Expert, you fit the bill to take the training quickly, yet in case you’re not there are different approaches to jump on your approach to turning into an ITIL 4 Managing Professional and past. Become familiar with how to make the change.
The first ITIL 4 certifications to become accessible are:
- ITIL 4 Foundation
- ITIL 4 Managing Professional with the accompanying levels due for release during 2020.
The ITIL 4 affirmation plot is lined up with ITIL v3 and has been streamlined to give make ways to professionals to proceed with their ITIL venture.
When you complete the program you will have aced ITIL. The program shows you each phase of the IT administrations lifecycle and how to build profitability, enhance expenses and add to successful assistance conveyance for your association.
ITIL 4 supports the existing investment that people and organizations have made in ITIL, as it is an expansion on the existing framework. That investment is protected because ITIL 4 Foundation provides a practical and flexible transition that helps organizations adopt the new ways of working.
The ITIL 4 Foundation is a 3-day course and is the first to be offered in the latest version of ITIL. The purpose of the Foundation course and qualification is to introduce students to the essential concepts associated with ITIL 4 and prepare students to take the ITIL 4 Foundation Certificate in IT Service Management examination. The course will give students an understanding of the common language and key concepts of ITIL 4. Furthermore, the qualification will enable students to progress onto more specialised ITIL 4 courses and qualifications becoming available towards the end of 2019.
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.
> Understand the key concepts of service management
> Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Describe the nature, use and interaction of the seven guiding principles:
1. Focus on value
2. Start where you are
3. Progress iteratively with feedback
4. Collaborate and promote visibility
5. Think and work holistically
6. Keep it simple and practical
7. Optimize and automate
Understand the purpose and components of the ITIL service value system Understand the activities of the service value chain, and how they interconnect and describe the inputs, outputs and purpose of each value chain activity: o Plan o Improve o Engage o Design & transition o Obtain/build o Deliver & support
By utilizing ITIL’s IT management’s best practices, associations have been demonstrated to build profitability, advance expenses and improve client experience. Embracing and adjusting ITIL as indicated by every association’s particular prerequisites empowers specialist organizations to:
- Support business results
- Enable business change
- Optimize client experience
- Manage chance in accordance with business needs
- Show esteem for cash
- Continually improve