• Identifying their specific core personality style, core leadership instinct including strengths, blind-spots, and areas for development,
• Understanding how one’s personality style impacts one’s leadership, interpersonal, communication and problem-solving style,
• Learning tools and strategies as well as developing a personal action plan to address specific area for development.

Getting to know yourself – What is your personality type?

• What are your communication preferences?
• What are your communication tendencies?

Speaking Like a S.T.A.R.

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

Understanding others – What other personality types are out there?

• What are their communication preferences?
• What are their communication tendencies?

Active Listening Skills

• Understanding Active Listening
• Sending Good Signals to Others

Making allowance for others choice and circumstance

• Consider your approach:
• What is the receiver’s choice?
• What type of message are you delivering?
• Is sensitivity, personal touch, speed, evidence, privacy or public
• Acknowledgement most important?
• Develop strategies for future application

The Questioning Intelligence

• Open Questions
• Closed Questions
• Probing Questions

Understanding Communication Barriers

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

Appreciative Inquiry

• The Purpose of AI
• The Four Stages (4D’s Approach)
• Examples and Case Studies

Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Mastering the Art of Conversation

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

Moving the Conversation Along

• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness

Remembering Names

• Creating a Powerful Introduction
• Uh-Oh…I’ve Forgotten Your Name

Non-Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

Conversational Psychology

• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

Influencing Skills

• Seeing the Other Side
• Building a Bridge
• Giving in Without Giving Up

Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Attendees will get a training certificate after the completion of the course.