Problem Solving and Decision Making

Course Title Course Language Est.Duration-days Est.Duration-Hours
Problem Solving and Decision Making Bilingual 2 14

Learning Objective

  • Have a greater insight into decision-making processes.
  • Use that insight to make more effective decisions.
  • Possess a range of different perspectives on what counts as an ‘effective’ decision.
  • Be better equipped to understand and influence the decision-making processes of other individuals and groups.
  • Understand better how people perceive and decide about risk.

Course Contents

What is Problem Solving

  • Exercise: Bill’s Decision
  • The Ideal Problem Solver
  • Problem Solving Defined


Win Win Decisions:

  • Getting To Win-Win

The Problem Solving Model

  • About the 3-Phase Model

Problem Solving – Phase 1

  • Analysis
  • Definition
  • Perception

Problem Solving – Phase 2

  • Decision Making
  • Evaluation
  • Generating Alternatives

Problem Solving – Phase 3

  • Case Study: The Heavy Handed Approach
  • Planning and Organizing

The Problem Solving Toolkit

  • Useful Tools For Problem Solving

Gradients of Agreement

  • Blocking
  • Abstention
  • Endorsement

Facts vs Information

  • 10 Ingredients for Good Decision Making
  • Making a Decision With the Right Information

Implementing a Decision

  • Implementation

Types of Decision

  • Avoiding Bad Decisions
  • The Three Types of Decisions

Your Personal Action Plan


Attendees will get a training certificate after the completion of the course.