• Have a greater insight into decision-making processes.
• Use that insight to make more effective decisions.
• Possess a range of different perspectives on what counts as an ‘effective’ decision.
• Be better equipped to understand and influence the decision-making processes of other individuals and groups.
• Understand better how people perceive and decide about risk.

What is Problem Solving

• Exercise: Bill’s Decision
• The Ideal Problem Solver
• Problem Solving Defined

Win Win Decisions:

• Getting To Win-Win

The Problem Solving Model

• About the 3-Phase Model

Problem Solving – Phase 1

• Analysis
• Definition
• Perception

Problem Solving – Phase 2

• Decision Making
• Evaluation
• Generating Alternatives

Problem Solving – Phase 3

• Case Study: The Heavy Handed Approach
• Planning and Organizing

The Problem Solving Toolkit

• Useful Tools For Problem Solving

Gradients of Agreement

• Blocking
• Abstention
• Endorsement

Facts vs Information

• 10 Ingredients for Good Decision Making
• Making a Decision With the Right Information

Implementing a Decision

• Implementation

Types of Decision

• Avoiding Bad Decisions
• The Three Types of Decisions

Your Personal Action Plan

Attendees will get a training certificate after the completion of the course.