Supervisory Skills

Course Title Course Language Est.Duration-days Est.Duration-Hours
Supervisory Skills Bilingual 2 14

Learning Objective

By the end of the course, participants will be able to:

  • Define the supervisor’s three roles and his/her related competencies for optimal performance
  • Apply the essential supervisory functions that are key for the success of the team
  • Use powerful communication skills in order to maintain trust and boost cooperation
  • Implement effective coaching/mentoring techniques to help the team progress and grow
  • Apply effective time management techniques to increase the productivity of the team

Course Contents

Being a supervisor today

  • Scope and nature of supervision
  • The supervisor’s three distinct roles
  • An operational role
  • A leadership role
  • A communication role
  • The supervisor’s skills checklist
  • Technical
  • Human
  • Conceptual
  • The supervisor’s competency self-assessment inventory
  • The supervisor’s image – ‘A True Story

The main supervisory functions:

  • Planning the course of action to achieve operational goals
  • Organizing the work of the team
  • Identifying the work to be performed
  • Delegating to empower
  • Coordinating the work of the team
  • Ensuring that all efforts move smoothly
  • Supporting the team to increase productivity
  • Building and leading a synergized team
  • Ensuring that performance conforms to plans
  • Establishing standards for high performance
  • Implementing effective problem-solving techniques

The supervisor as a powerful communicator:

  • Generating enthusiasm using two-way communication
  • Leveraging the power of positive attitude in your team
  • Maintaining an atmosphere of trust and cooperation
  • Developing the habits of an active listener
  • Using body language to make a bigger impact
  • Visual
  • Vocal
  • Building rapport with the team – ‘The Mirroring Technique’
  • Writing professional and accurate E-mails
  • Providing proper orientation and positive discipline

Monitoring and developing the team’s performance:

  • Monitoring your team’s progress
  • Helping the team members build on their strengths
  • Increasing the team’s productivity
  • Identifying the right time for coaching
  • Identifying the right time for mentoring
  • Being accessible and providing support

Managing time effectively to increase productivity:

  • Keeping a to-do-list
  • Prioritizing your typical day
  • Breaking tasks down into steps
  • Using a progress report to track schedule
  • Learning how to avoid typical time wasters
  • Self-imposed time wasters
  • System-imposed time wasters
  • Making your meetings short and productive


Attendees will get training certificate after the completion of the course.