By the end of the course, participants will be able to:

• Define the supervisor’s three roles and his/her related competencies for optimal performance
• Apply the essential supervisory functions that are key for the success of the team
• Use powerful communication skills in order to maintain trust and boost cooperation
• Implement effective coaching/mentoring techniques to help the team progress and grow
• Apply effective time management techniques to increase the productivity of the team

Being a supervisor today

• Scope and nature of supervision
• The supervisor’s three distinct roles
• An operational role
• A leadership role
• A communication role
• The supervisor’s skills checklist
• Technical
• Human
• Conceptual
• The supervisor’s competency self-assessment inventory
• The supervisor’s image – ‘A True Story

The main supervisory functions:

• Planning the course of action to achieve operational goals
• Organizing the work of the team
• Identifying the work to be performed
• Delegating to empower
• Coordinating the work of the team
• Ensuring that all efforts move smoothly
• Supporting the team to increase productivity
• Building and leading a synergized team
• Ensuring that performance conforms to plans
• Establishing standards for high performance
• Implementing effective problem-solving techniques

The supervisor as a powerful communicator:

• Generating enthusiasm using two-way communication
• Leveraging the power of positive attitude in your team
• Maintaining an atmosphere of trust and cooperation
• Developing the habits of an active listener
• Using body language to make a bigger impact
• Visual
• Vocal
• Building rapport with the team – ‘The Mirroring Technique’
• Writing professional and accurate E-mails
• Providing proper orientation and positive discipline

Monitoring and developing the team’s performance:

• Monitoring your team’s progress
• Helping the team members build on their strengths
• Increasing the team’s productivity
• Identifying the right time for coaching
• Identifying the right time for mentoring
• Being accessible and providing support

Managing time effectively to increase productivity:

• Keeping a to-do-list
• Prioritizing your typical day
• Breaking tasks down into steps
• Using a progress report to track schedule
• Learning how to avoid typical time wasters
• Self-imposed time wasters
• System-imposed time wasters
• Making your meetings short and productive

Attendees will get training certificate after the completion of the course.