After completing this course, participants will have learned to:

• Understand how delegation fits into their job and increase productivity
• Understand and use different ways of delegating tasks
• Use Pre-assignment review
• Pick up the right person
• Use an eight-step process for effective delegation
• Give better instructions for better delegation results
• Give instructions effectively
• Identify common delegation pitfalls and learn how to avoid them
• Use ways to monitor delegation results
• Monitor delegation
• Use techniques for giving effective feedback
• Provide feedback
• Understand the importance of delegation and its results
• Manage a delegation meeting

Why Delegate?

• Advantages & Disadvantages
• Delegation Do’s and Don’ts

What is Delegation?

• Delegation Definitions
• Levels of Delegation
• Guidelines for Success
• Lateral Delegation

Picking the Right Person

• Delegation-Based on Skill Level
• Employee Motivation
• Employee Workload
• Matching of Skills & People

The Delegation Meeting

• Clarity in Communication
• Context & Relevance
• Ensuring Understanding
• Setting Performance Standards
• Delegating Authority
• Setting Support
• Clarity in Expectations & Commitment
• Rewards & Recognition

Putting it into Practice

• Case Study
• Eight Steps of Delegation Meeting

Giving Instructions

• Three Types of Instructions
• Preparing Instructions

Monitoring Delegation

• Why Monitor Delegation?
• Advantages of Monitoring Delegation
• Methods to Monitor Delegation

Practicing Delegation

• Your Role in Delegation
• Employees’ Role in Delegation
• When to Delegate
• Whom to Delegate To
• Delegating Authority
• Monitoring Delegation
• Managing Disappointments

Giving Feedback

• The Ingredients of Good Feedback
• What Makes Feedback Effective

Becoming a Good Delegator

• Characteristics of Effective Delegators
• Personal Action Plan

Attendees will get a training certificate after the completion of the course.